Privacy Policy

Last Updated: 30th November 2024

Eden Gardens Design & Maintain LTD (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website (https://eden-gardens.co.uk) or engage our gardening services.

1. Data Controller

Eden Gardens Design & Maintain LTD is the data controller responsible for your personal data. If you have any questions about this policy, please contact us at:

• Address: 8 Irvine Close, London, N20 0BN
• Phone: 0800 022 4112 / 07791 392 563
• Email: ivan@eden-gardens.co.uk

2. Personal Data We Collect

We may collect, use, store, and transfer the following types of personal data:

1. Identity Data: Name, title, date of birth.

2. Contact Data: Address, phone number, email address.

3. Transaction Data: Details about payments and services you purchase from us.

4. Technical Data: IP address, browser type, and version, time zone settings, operating system, and other technology on devices used to access our website.

5. Marketing and Communications Data: Preferences for receiving marketing communications from us.

3. How We Collect Your Personal Data

We collect data using the following methods:

1. Direct Interactions: When you contact us, request a quote, book services, or subscribe to our newsletter.

2. Automated Technologies: As you interact with our website, we may collect Technical Data using cookies or similar technologies.

3. Third Parties: We may receive personal data from third-party platforms or analytics providers such as Google Analytics

4. How We Use Your Personal Data

We use your personal data for the following purposes:

1. Service Delivery: To provide gardening services and manage our relationship with you.

2. Billing and Payments: To process payments and send invoices.

3. Customer Support: To respond to queries, complaints, or requests.

4. Marketing and Communications: To inform you about promotions, new services, or updates, if you have opted into marketing communications.

5. Legal Obligations: To comply with legal or regulatory requirements

5. Lawful Basis for Processing

We will only process your personal data when legally permitted. This includes:

1. Performance of a Contract: When processing is necessary to deliver our services to you.

2. Legitimate Interests: For business purposes, such as improving services or running analytics, where your rights do not override our interests.

3. Consent: When you provide explicit consent for marketing communications.

4. Legal Compliance: To meet our legal obligations.

6. Sharing Your Personal Data

We may share your personal data with the following parties:

1. Service Providers: Third parties that assist us in providing services, such as payment processors, IT providers, or marketing platforms.

2. Professional Advisors: Accountants, lawyers, or insurers as necessary for business operations.

3. Regulatory Authorities: When required to comply with legal obligations or enforce our legal rights.

We will never sell your personal data to third parties.

7. Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted storage of sensitive data.
• Regular reviews of security practices.
• Restricting access to personal data to employees, contractors, and service providers on a need-to-know basis.

8. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. This includes:

1. Service Records: Retained for legal and tax purposes.

2. Marketing Data: Retained until you withdraw consent or opt out of communications.

9. Your Legal Rights

Under the UK GDPR, you have the following rights regarding your personal data:

1. Access: Request a copy of the personal data we hold about you.

2. Rectification: Request corrections to incomplete or inaccurate data.

3. Erasure: Request deletion of your personal data where there is no valid reason for us to continue processing it.

4. Restriction: Request suspension of processing your data in certain circumstances.

5. Data Portability: Request your data in a structured, machine-readable format.

6. Objection: Object to processing for direct marketing or other legitimate interests.

7. Withdraw Consent: At any time, if we rely on consent as the legal basis for processing. To exercise any of these rights, please contact us at ivan@eden-gardens.co.uk.

10. Cookies

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device that collect information about your use of our website. For more information, please see our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices. We encourage you to review the privacy policies of third-party websites.

12. Complaints

If you believe we have not addressed your data protection concerns, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

• Website: https://ico.org.uk
• Phone: 0303 123 1113

13. Updates to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on our website, and we recommend reviewing it periodically to stay informed.

If you have any questions about this Privacy Policy, please contact us at ivan@eden-gardens.co.uk.